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Customer Experience (CX)

deliver better experiences. keep more customers

Uncover what your customers really experience and how to make it exceptional with the Stratellix 360° Customer Experience Analysis tailored for small businesses 

Book a Free CX Discovery Session

stratellix 360° Customer Experience Analysis

customer experience (cx) matters more than ever

Every touchpoint matters...

Every touchpoint matters, especially when you're a small business. Whether it’s a first visit to your website, a quick question over the phone, or the final step of delivery, your customer’s experience shapes their loyalty, reviews, and referrals.


At Stratellix, we help you see your business through your customers’ eyes—with a 360° Customer Experience Analysis designed specifically for small businesses.


In today’s world, customers expect more—and they have more choices. A confusing website, a slow response, or one missed step in the buying journey can cost you business. But here’s the good news: delivering an exceptional customer experience doesn’t require a big team or big budget. It requires clarity, consistency, and a clear action plan—and that’s exactly what we deliver.


WHAT’S INCLUDED IN THE 360° CX EVALUATION:

We take a deep, cross-channel dive into the full customer journey:

  • Website  & Online Presence: First impressions, usability, mobile experience, clarity of offerings, and call-to-action effectiveness
  • In-Person Experience: Storefront ambiance, signage, employee interactions, and physical service flow (if applicable)
  • Phone & Email Communication: Response times, tone, clarity, and helpfulness
  • Social Media & Messaging: Engagement, responsiveness, tone, and brand consistency
  • Ordering & Checkout: Ease of purchase (online or in-person), payment experience, and transparency
  • Fulfillment & Delivery: Timeliness, packaging, communication, and follow-up
  • Customer Support & Issue Resolution: How your business handles problems, complaints, and returns
  • Reputation & Reviews: Online reviews, ratings, customer feedback themes, and sentiment

You’ll receive a detailed CX Evaluation Report with:

  1. A comprehensive, channel-by-channel assessment
  2. Key insights into what’s working—and what’s not
  3. Prioritized action steps to improve customer satisfaction and retention
  4. Quick wins and longer-term improvements, tailored to your budget and resources
  5. A clear roadmap to help you elevate your customer experience and stand out from the competition

Why Stratellix?

Built for Small Businesses

We understand the resource constraints small businesses face. Our CX solutions are practical, affordable, and designed to move the needle—without overwhelming your team. Whether you’re a local retailer, service provider, or online shop, we meet you where you are and help you grow from there.


Ready to turn good service into great experience? Let’s make every customer interaction count.

Schedule your CX Evaluation today.

Lets Make Your Customer Experience a Competitive Advantage

Book a Free CX Discovery Session

Book a Free CX Discovery Session

Book a Free CX Discovery Session

A one hour virtual or in-office introduction and discovery session to learn more 

Book Now (Free)

Get My 360 CX Evaluation Report

Book a Free CX Discovery Session

Book a Free CX Discovery Session

Choose one of our practical, affordable CX solutions designed for small businesses

Get My Report

Questions? We Can Help

Book a Free CX Discovery Session

Questions? We Can Help

Have questions or would like more information, please feel free to reach out!

Contact Us

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